Most items can be returned for full store credit or refund. Certain items that indicate “No Returns, Final Sale” and underwear items (excluding bras) cannot be returned.

Evening Dresses may only be returned for an exchange of the same item. If we are out of stock of your exchange item, we will give store credit in the form of a gift certificate. Tags must still be attached and the dress in unworn condition.

PJ’s to Your Door can only accept the return of merchandise that is undamaged and in new, unworn, unwashed condition with the original tags still attached. Items with deodorant stains or other dirt marks on them will be assessed a cleaning fee.

Returns for refund MUST BE postmarked within 3 Weeks of your date of purchase. NO EXCEPTIONS.

If you have received items as a gift that you would like to return or exchange for different size, you have 30 days from the date of the order to the postmark on your return package. Gift items may be returned for store credit. We can only refund to the original credit card.

PJ’s to Your Door does not refund your return shipping cost nor the original shipping cost.

PJ’s to Your Door is not responsible for any customs fees or taxes for items returned from an international location. Any fees or taxes will be subtracted from the refund amount. Customers outside of the USA are responsible for postage for exchanges.

PJ’s to Your Door is not responsible for any damages that might occur during the wear, washing or dry cleaning of merchandise. Also, PJ’s to Your Door cannot be responsible for the fit of an item beyond the 3 week return policy.

We will process your refund once the item is received and meets above criteria, credit or exchange within 7 days of receipt of it. You will receive a confirmation email once the processing is complete.

Returns totaling more than $125.00 will be subject to a 10% restocking fee.

Please use the return form on the back of your invoice. If you cannot find your invoice or need a return form, please email us at info@pjstoyourdoor.com or call 877-462-0133. Please write your order number on the outside of the package to speed your return.